Effective Date: May 2025
At Kerachakra, customer satisfaction is important to us. Since our products are freshly prepared food items, refunds and returns are handled carefully to maintain hygiene and quality standards.
Orders may be cancelled within a limited time after placing the order, before shipment processing begins. Once the order is packed or shipped, cancellation may not be possible.
To request a cancellation, please contact us as soon as possible with your order number.
Refunds may be provided in the following situations:
To request a refund, customers must contact us within 24 hours of delivery with:
Refunds will generally not be issued for:
Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
In eligible cases, we may offer one of the following at our discretion:
The resolution offered will be based on the nature and severity of the issue.
For refund or cancellation requests, please reach out within 24 hours of receiving your order:
Please include your order number and photos of the issue in your message for faster resolution.