Legal

Privacy Policy

Effective Date: May 2025

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At Kerachakra, we value your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and how we keep it safe.

1 Information We Collect

We may collect the following information when you use our website:

  • Name
  • Phone number
  • Email address
  • Shipping address
  • Billing details
  • Order history
  • Device and browser information

2 How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate order updates
  • Improve customer experience
  • Provide customer support
  • Send promotional offers (only if consented)

3 Payment Security

We do not store your card or banking details on our servers. Payments are securely processed through trusted third-party payment gateways (Razorpay). All transactions are encrypted and compliant with industry standards.

4 Cookies

Our website may use cookies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse traffic and performance

Users may disable cookies through their browser settings.

5 Third-Party Services

We may share necessary information with courier partners, payment gateways, and analytics providers. Only the minimum required data will be shared, and only for order fulfilment purposes.

6 Data Protection

We implement reasonable security measures to protect your personal data from unauthorised access or misuse. Your data is stored securely and accessed only by authorised personnel.

7 Marketing Communications

If you subscribe to our newsletter or promotional updates, you may receive occasional offers and announcements. You may unsubscribe at any time by clicking the unsubscribe link in our emails.

8 Your Rights

You may request:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of personal information (subject to legal obligations)

To exercise any of these rights, please contact us directly.

9 Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from minors.

10 Policy Updates

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

11 Contact Information

For privacy-related concerns or data requests, please contact us:

Privacy Enquiries

info@kerachakra.com
+91 70266 44678